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About Us Shoes 4 The City are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@shoes4thecity.co.uk. Our Contact details: Shoes 4 The City Shoesdirect Ltd Wycke Hill Business Park Wycke Hill, Maldon Essex CM9 6UZ United Kingdom Phone: 0870 382 5023 Fax: 0870 382 5024 Email: info@shoes4thecity.co.uk Making A Purchase Making a purchase could not be easier. Just browse our on line store, click on any items that you wish to buy to put them into the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to fulfil your order. We accept all major credit cards: Visa, Mastercard, Switch, Maestro, Solo, Electron and Delta. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. You may send your credit card information via phone, fax, postal mail or over the Internet. Shipping And Handling Delivery with in mainland UK is free of charge, using our courier Parce Force (Royal Mail for remote areas). We aim to deliver all orders with in 5 to 7 working days. Where this is not possible, you will be advised by email Delivery Schedule We endeavour to fulfil U.K orders within 7 working days. If the order is available and required urgently we can discuss alternative shipment details. Should a product be out of stock or no longer available we will advise you by email. Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero . Credit Card Security All credit and debit card numbers are securely captured via Secure Trading who are the UK's leading independant Internet Payment Service Provider. Your payment details are then handled within a secure environment giving you the assurance that your shopping experience with us more than meets all the requirements of an online retailer. For further details about Secure Trading please feel free to visit their website at www.securetrading.com Guarantee If you are not completely satisfied with your purchase, you can return it within 28 days of despatch in its original "unworn condition" and we will refund the product price. This will not include your postage costs. This does not affect your statutory rights as a consumer. Should you have a complaint against Shoes 4 the City for whatever reason please do not hesitate to email us at info@shoes4thecity.co.uk Your correspondence will be kept strictly confidential and any suggestions that might improve our service will be considered in great detail. Shoes 4 the City will endeavour to respond to any form of complaint within five working days from receiving your email. Reaching Us If you need to reach us, please email us on info@shoes4thecity.co.uk, alternatively, you can call on 0870 382 5023 (International +44 0870 382 5023) or fax us on 0870 382 5024 or write to us at Shoesdirect Ltd Wycke Hill Business Park Wycke Hill, Maldon Essex CM9 6UZ United Kingdom Privacy Policy Shoes 4 The City do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. Returns Policy If you are not completely satisfied with your purchase, you can return it within 28 days of despatch in its original "unworn condition" and we will refund the product price. This will not include your postage costs. This does not affect your statutory rights as a consumer.

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